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Refund Policy | IPTV Subscription

Our commitment to fair and transparent customer service.

Last Updated: January 1, 2026

At IPTV Subscription, we strive to ensure absolute satisfaction with our services. However, due to the nature of digital goods and server allocations, we enforce a strict but fair refund policy.

1. The Free Trial First Rule

We strongly, strongly encourage all prospective customers to utilize our Free Trial offer BEFORE making a financial commitment. The free trial is explicitly designed to allow you to test our channel stability, VOD library, and compatibility with your specific device and internet connection. If you purchase a subscription without testing it first, you do so at your own risk.

2. Eligibility for a Refund

Refunds are only issued under the following specific circumstances:

  • The service is fundamentally non-functional for a period exceeding 72 consecutive hours on our server end, and our technical support team has been unable to resolve the issue.
  • You purchased a 6-month or 12-month subscription and requested a refund within the first 3 days (72 hours) of activation due to severe, unresolvable technical incompatibility. In this instance, a refund will be issued minus the cost of a 1-month subscription, as the service was utilized.

3. Non-Refundable Situations

We will not issue refunds under the following circumstances:

  • 1-Month Subscriptions: Due to their short duration, 1-month plans are strictly non-refundable. Please use the free trial.
  • Internet Speed/ISP Issues: We are not responsible for buffering caused by your Internet Service Provider (ISP) throttling your connection or insufficient internet speed in your home. If a VPN solves your buffering issue, the fault lies with your ISP, not our servers.
  • Missing a specific channel: While we offer 50,000+ channels, we do not guarantee the permanent uptime of any single specific channel.
  • Hardware changes: If you sell your TV or your Firestick breaks, the subscription remains active; we do not refund for lack of hardware.

4. How to Request a Refund

If you believe you meet the criteria for a refund, you must contact our support team via WhatsApp or email. You must provide your username, date of purchase, and a detailed explanation of the unresolvable technical fault. Our team will attempt to troubleshoot the issue first. If it cannot be resolved and you meet the criteria, the refund will be processed to the original payment method within 5-10 business days.